Provide secure helpdesk assistance

Deliver simple, cloud-connected, and secure assistance to workers anywhere, anytime.

• **Mitigate security risks: **Connect securely while reinforcing a Zero Trust security model.
• **Improve efficiency: **Respond to issues quickly and effectively.
• **Support workers anywhere: **Get employees the help they need, in the office or remotely.

Features

• **Authentication and security controls: **Protect every helpdesk connection with an easy-to-use app, conditional access policies, and multifactor authentication.
• **Device compliance checks: **Identify devices that are out of compliance before a connection begins and proactively remediate vulnerabilities in real time.
• **Role-based access control: **Manage who can help whom, and with which permissions, using the Intune admin console. Provide a trusted connection with verified company profile information.
• **ServiceNow incidents in console: **Reduce time to resolution with ServiceNow incidents available directly in the Intune console.
• **Session reporting: **Get insight into helpdesk interactions, including the time, device, and operating system on which they occurred.