Mi9 Order Management System (OMS) is a comprehensive omnichannel solution that enables retailers to manage orders efficiently across all sales channels. It provides a unified platform for order orchestration, fulfillment, returns, and inventory visibility, supporting B2B, D2C, brick-and-mortar, and online marketplaces. The system is designed to improve operational efficiency, reduce costs, and enhance customer satisfaction through intelligent routing and real-time inventory updates.

Features

• Intelligent Fulfillment Engine: Routes customer orders to optimal shipping locations based on flexible fulfillment rules and real-time inventory updates.
• Omni-Channel Integration: Centralized portal for managing orders from websites, stores, marketplaces (eBay, Amazon), and other channels.
• Efficient Order Orchestration: Streamlines order processing, inventory allocation, returns, partial shipments, and notifications with configurable workflows.
• Integrated Returns Management: Automates confirmation, shipping label creation, and return handling.
• Built-In Reporting and Analytics: Provides actionable insights into order routing efficiency, delivery speed, and cost optimization.
• Inventory ATP (Available to Promise): Rules-based inventory visibility that accounts for future receipts, prior commitments, and channel-specific stock.
• Click and Collect / BOPIS Support: Enables seamless ordering, fulfillment, and exchanges across retail channels.
• Customer Service & Logistics Suite: Includes tools for customer support, logistics coordination, and inventory control.

Benefits

• Enhanced Customer Experience: Fast, flexible fulfillment options tailored to customer preferences.
• Operational Efficiency: Automated workflows and intelligent routing reduce manual effort and errors.
• Cost Reduction: Optimized shipping and inventory allocation lower operational costs.
• Real-Time Inventory Accuracy: Perpetual inventory updates ensure reliable stock visibility.
• Scalable Omnichannel Support: Supports expansion across channels and divisions with a unified platform.
• Improved Returns Handling: Streamlined returns process enhances customer satisfaction and reduces overhead.