Mi9 Mosaic Point of Sale is a complete store operations and customer engagement platform designed for modern retailers. It equips store associates with real-time omnichannel data and tools to personalize the shopping experience and engage customers before, during, and after the sale. The solution supports a wide range of retail verticals and product types, offering seamless integration across POS, clienteling, inventory, order management, and workforce management.

Features

• Unified Customer Engagement Suite: Combines POS, clienteling, order management, inventory, and more into a single platform.
• Real-Time Centralized Data: Provides accurate, real-time views of inventory, customers, orders, and loyalty across all channels.
• Cloud-Based Infrastructure: Offers predictable cost structure and shifts infrastructure responsibilities to Mi9, reducing IT overhead.
• Endless Aisle Functionality: Enables associates to access enterprise-wide inventory and place orders from anywhere, emulating an e-commerce experience in-store.
• Advanced Promotions & Subscriptions: Supports configurable, stackable promotions and subscription pricing based on customer, product, and loyalty data.
• Product Recommendations: Delivers upsell and cross-sell suggestions directly to the POS screen to increase basket size and margins.
• Workforce Management: Includes scheduling, time and attendance, and commission management via a full-featured back office module.
• Mobile & Traditional POS: Offers complete functional duplication between mobile and traditional till interfaces for flexible deployment.
• Omnichannel Commerce: Seamlessly integrates customer, product, and company data across all channels for consistent experiences.
• Intuitive User Interface: Simplifies training and boosts productivity with user-friendly design.

Benefits

• Enhanced Customer Engagement: Personalized experiences through clienteling and loyalty tools.
• Operational Efficiency: Streamlined workflows and centralized data reduce friction in store operations.
• Increased Revenue: Intelligent recommendations and promotions drive higher sales and margins.
• Scalability & Flexibility: Supports diverse retail verticals and product types with configurable features.
• Reduced IT Burden: Cloud deployment minimizes infrastructure management and costs.
• Improved Workforce Productivity: Associates benefit from a unified platform for all daily tasks.