Mi9 Mosaic Clienteling is a powerful customer engagement solution designed to guide retail associates through proven best practices of effective selling. It leverages real-time omnichannel data to provide a holistic view of customer behavior, preferences, and profiles. Integrated with Mi9 Retail’s suite of store operations tools, it enables personalized, data-driven interactions that enhance loyalty and drive sales.

Features

• Omni-Channel Engagement: Real-time access to customer data across channels, including behaviors, preferences, and profiles.
• Virtual Stylist & Social Tools: Engage customers on the go with interactive tools like virtual closets and wish lists.
• Integrated Platform: Seamlessly connects with Mi9 Retail’s store operations and customer engagement solutions.
• Mobile Deployment: Operates on fixed workstations, traditional tills, or mobile tablets for flexible in-store service.
• Extendable Architecture: Allows embedding of custom apps on the platform’s landing page for tailored functionality.
• Customer Profile Enrichment: Combines transactional data with personal notes from associates to create rich customer profiles.
• Data Collection Tools: Capture preferences, contact info, lifestyle data, wish lists, and special occasions during face-to-face interactions.
• Task Management: Includes automated outreach, personalized recommendations, and cross/up-selling tools.
• One-to-One Relationship Selling: Enables follow-up via email, text, or POS offers to build loyalty and repeat business.

Benefits

• Rapid ROI: Boosts basket size, shopping frequency, and customer retention.
• Enhanced Customer Experience: Personalized service based on complete customer history and preferences.
• Increased Productivity: Associates are equipped with tools to engage customers effectively and efficiently.
• Improved Margins: Task management and personalized selling drive higher-value transactions.
• Scalable Engagement: Supports consistent customer experiences across all store formats and devices.
• Loyalty Building: Facilitates meaningful follow-ups and personalized outreach to strengthen relationships.