Overview

Messagepoint ECP (Enterprise Communications Processing) is a powerful, scalable solution designed to manage the post-composition lifecycle of customer communications. It gives operations teams full visibility and control over delivery workflows — spanning print, email, SMS, and archive — without relying heavily on IT. With ECP, organizations can optimize manufacturing, reduce costs by combining mailings, enable disaster-recovery rerouting, suppress print in favor of digital, and maintain a detailed audit trail for compliance.

Features & Capabilities

• Production Control: Operations teams can orchestrate entire production workflows for batch or on-demand jobs across multiple channels (print, email, SMS, archive).
• Hold & Householding: Smart merging of communications destined for the same address and holding jobs until optimal postal timing to minimize print and postage costs.
• Cross-Channel Orchestration: Coordinate cross-channel experiences, such as triggering email or SMS when customer communications are posted to a digital portal.
• Disaster Recovery: Dynamically reroute print jobs to alternate facilities in case of outages, whether in-house or via third-party service providers.
• Print Suppression & Digital Transition: Selectively suppress print documents and convert print-ready files to digital formats to support digital-first delivery strategies.
• Deployment Flexibility: Supports cloud-hosted, private cloud, or on-premise deployments to fit different IT and compliance requirements.
• Audit Trail & Tracking: Maintains a detailed chain of custody for every communication at both batch and individual levels to support operational oversight and compliance.
• Archiving Integration: Connects with existing archive systems to securely store communications and make them accessible to customer-service teams.