Mercos B2B E-Commerce Platform

Mercos is a leading B2B e-commerce and sales management platform designed for industries, distributors, and commercial representatives. It integrates artificial intelligence, order automation, CRM, ERP connectivity, and a robust online store system to streamline and enhance commercial operations.

Features

• AI-Powered Order Processing: Automatically converts messages (text, PDF, image, spreadsheet, audio) into product orders.
• Integrated Video Call: Enables virtual customer visits directly within the e-commerce platform.
• Customer Portal: Clients can access order history, invoices, and essential business information.
• WhatsApp Cart Sharing: Send carts via WhatsApp to accelerate approvals and suggest additional products.
• Discount Coupons: Create personalized promotions based on customer profiles and purchase conditions.
• Price Tables per Client: Display customized pricing and commercial conditions for each client.
• Abandoned Cart Alerts: Automatic email reminders to recover lost sales.
• Product Recommendations: Suggest related items during checkout to increase cart value.
• ERP Integration: Compatible with over 250 ERPs and offers open API for custom integrations.
• Mobile App: Offline order management via Android and iOS apps.
• CRM and Route Planning: Manage customer interactions, plan visits, and optimize sales routes.
• Mercos Pay: Accept payments via credit card, boleto, Pix, or payment links.

Capabilities

• Sales Automation: Reduce manual input and accelerate order processing by up to 90%.
• Real-Time Inventory Control: Prevent overselling by syncing stock levels across platforms.
• Custom Commercial Policies: Define rules for pricing, discounts, and payment terms.
• Client Segmentation: Organize customers by region, portfolio, or behavior for targeted strategies.
• Advanced Reporting: Over 25 customizable reports including sales, commissions, inventory, and customer performance.
• Team Management: Monitor sales teams, set goals, and track performance in real time.
• Omnichannel Sales: Combine online and offline sales channels with unified data and customer experience.
• Consulting Support: Strategic guidance to structure and optimize B2B sales operations.

Benefits

• Increased Productivity: Automate repetitive tasks and focus on strategic sales activities.
• Enhanced Customer Experience: Provide a seamless, personalized buying journey with 24/7 access.
• Higher Conversion Rates: Use smart recommendations and cart recovery tools to boost sales.
• Scalability: Expand your client base and sales volume without increasing operational complexity.
• Cost Reduction: Minimize the need for physical visits and manual order entry.
• Data-Driven Decisions: Leverage insights from integrated reports and customer behavior analytics.
• Fast Implementation: Start with a free trial and scale with tailored plans and integrations.