Meraki is a commission-free online ordering platform designed for restaurants that want to own their customer relationships and reduce dependence on third-party aggregators. It enables self-branded websites and apps, so brands can take direct orders, control pricing and promotions, and access rich customer data. The platform combines an online store builder, customizable UI, and menu management with integrated payments, loyalty, and marketing tools to simplify operations, boost order values, and strengthen brand loyalty. By providing marketing automation, customer directories, feedback collection, and analytics in a single dashboard, Meraki helps operators understand customers, tailor offers, and scale across locations while keeping all revenues and data in-house. The wallet feature and seamless integrations further support repeat purchases and streamlined checkout across channels.

With Meraki, restaurants can go live quickly and maintain a consistent brand experience across website and mobile, while eliminating hefty commission costs. The system supports flexible marketing campaigns via email, SMS, and social channels, enabling personalized outreach and retention strategies. Menu changes, availability, and promotions sync in real time, reducing manual updates and freeing staff to focus on guest experience. Overall, Meraki aims to empower hospitality brands to own their online presence, improve customer relationships, and grow direct orders through a robust, scalable, and easy-to-use platform.

Features & Benefits

• Online Store Builder: Create a self-branded ordering website and mobile app to accept direct orders with no commissions.
• Customizable UI: Tailor the look and feel to match brand identity across web and mobile.
• Menu Management: Manage menus, items, variants, and availability with real-time updates.
• Discount Module: Configure promotions, coupons, and offers to boost average order value.
• Advanced Analytics: Gain insights on orders, customers, and performance to inform decisions.
• Marketing Automation: Automate email, SMS, and social campaigns from a single dashboard.
• Loyalty Program: Build and reward repeat customers to increase retention.
• Customer Directory: Centralized customer data to personalize marketing and communications.
• Customer Feedback: Capture and analyze reviews and feedback to improve menus and service.
• Payment Integrations: Support for multiple payment providers to streamline checkout.