Mekari Qontak is a best-of-choice cloud-based software designed for managing sales, marketing, and customer service. It serves as a trusted partner for businesses across various industries, from small and medium enterprises to large corporations. Mekari Qontak centralizes conversations from various sales channels to customer service, offering audience segmentation for targeted marketing promotions. It provides AI support for conversation summaries, trend analysis, and audience sentiment predictions. The platform integrates CRM with Omnichannel to enhance productivity, allowing quick access to customer data and speeding up customer follow-ups with an integrated ticketing module. Users can create notifications and direct reminder alerts via WhatsApp Blast from CRM data. Mekari Qontak also supports prospect database management with flexible access and control, sales pipeline and visit management with real-time live monitoring, and customized reports for faster decision-making. It automates customer service and prospecting processes with a proactive 24/7 Chatbot and ensures data protection with a certified security system. The integrated system synchronizes sales, marketing, and customer service, supporting faster decision-making with NLP, AI, and analytics.

Features:

• Reach more potential customers with Omnichannel: Audience segmentation for targeted marketing promotions. Centralize conversations from various sales channels to customer service. AI support for conversation summaries, trends, and audience sentiment predictions.
• Customer service has increased productivity by more than 20%: Chatbot with NLP support that can be educated according to product context. Support for customizable communication flows and FAQ automation.
• CRM integration with Omnichannel enhances productivity: Quickly access customer data in the integrated CRM with Omnichannel. Speed up customer follow-ups with the integrated ticketing module. Create notifications and direct reminder alerts via WhatsApp Blast from CRM data.
• Centralize data from the sales pipeline to customer service: Prospect database management with flexible access and control. Sales pipeline and visit management with real-time live monitoring. Support for customized reports for faster decision-making.