Redefining the Digital Patient Journey for the Life Sciences Industry

MediAIna is Rialtes’ next-generation patient journey software designed to transform the healthcare patient journey. It integrates clinical, operational, and digital touchpoints across providers, payers, MedTech, and life sciences enterprises. Backed by LifeAI+, Rialtes’ specialized healthcare consulting suite, MediAIna offers intelligent, scalable, and compliant solutions that accelerate innovation, improve outcomes, and deliver human-centered healthcare at scale.

Rialtes LifeAI+

Our Vision for Life Sciences

As a consulting leader in digital transformation, Rialtes believes the future of healthcare is built on connected ecosystems, predictive insights, and intelligent automation. With LifeAI+, our dedicated consulting services for life sciences, we help organizations:

Benefits

• Accelerate product-to-market timelines with agile delivery models.
• Enable smarter clinical trials, connected care, and digital therapeutics.
• Leverage Salesforce, AI, and cloud platforms for compliant innovation.

Patient Identification

Leverage AI to detect, segment, and activate the right candidates for therapies, care plans, and trials.

Benefits

• Predictive models trained on clinical, claims, and wearable data.
• Smart filters for rare diseases, chronic care, and trial eligibility.
• Integration with EHRs and lab data sources.

Outcomes

• Higher patient precision and faster enrollments.
• Reduced outreach cost and better ROI.
• Improved access to targeted care and therapies.

Candidate Education

Transforming candidates into informed partners with personalized digital education, a crucial step in optimizing the patient engagement journey for successful therapy adoption.

Benefits

• Multilingual, interactive content for devices and therapies.
• Adaptive learning based on candidate behavior and feedback.
• Integrated care education journeys with chat support.

Outcomes

• Increased therapy compliance and satisfaction.
• Reduced device misuse and support calls.
• Higher candidate engagement with digital tools.

Digital Prior Authorization (PA)

Automate complex prior authorization workflows and reduce treatment delays—an essential part of seamless patient journey in healthcare delivery.

Benefits

• End-to-end PA workflow automation with real-time payer integration.
• Preconfigured rules for top payers and regulatory standards.
• Case routing, escalation, and tracking dashboards.

Outcomes

• 40–60% reduction in processing time.
• Reduced manual errors and rework.
• Faster time-to-care with lower administrative overhead.

Clinical Trial Management with 360° Patient View

Centralize trial operations with unified patient intelligence.

Benefits

• Real-time patient profiles from EHR, labs, and wearables.
• Eligibility verification, onboarding, and compliance tracking.
• Integrated digital diaries and adverse event capture.

Outcomes

• Better trial outcomes through continuous patient engagement.
• Enhanced trial efficiency and reduced dropouts.
• Actionable insights for sponsors and CROs.

Long-Term Care Management

Extend care beyond the clinic with automated, connected long-term care—empowering ongoing patient journey management and improving health outcomes.

Benefits

• Personalized care pathways and remote monitoring.
• Real-time alerts for risk scores and care deviations.
• Multi-provider collaboration tools and mobile access

Outcomes

• Improved health outcomes and patient retention.
• Reduced readmissions and avoidable ER visits.
• End-to-end visibility across the care continuum.

Body MAP App – Track Pain & Progress Visually

A visual-first approach to understanding the patient’s symptoms and responses.

Benefits

• 10+ pain parameters visualized in one intuitive interface.
• Interactive 3D body mapping for patients and clinicians.
• Longitudinal tracking of pain vs. therapy progress.

Outcomes

• Accelerated diagnostics and therapy adjustments.
• Enhanced patient-provider communication.
• Objective outcome measurement for chronic care.

Conversational Insights with Agentforce

Ask questions. Get instant answers. Act faster—powered by Agentforce.

Benefits

• Natural language queries across all MediAIna data.
• Automated insights on care gaps, patient status, and trial KPIs.
• Role-based access with HIPAA-compliant guardrails.

Outcomes

• Time savings for care teams and researchers.
• Data democratization across departments.
• Empowered, insight-driven decision-making.

Unified Intelligence with Salesforce Data Cloud

Bring every interaction, record, and insight into one powerful data platform.

Benefits

• Harmonized data across providers, payers, trials, and patients.
• Predictive models for risk scoring, engagement, and resource planning.
• Real-time dashboards and cohort analytics.

Outcomes

• Smarter, personalized healthcare delivery.
• Holistic decision-making for patient outcomes.
• Improved population health management.

Seamless Integration with MuleSoft + Athenahealth

Enable a truly connected care ecosystem with secure, scalable integrations.

Benefits

• API-led connectivity with Athenahealth, Epic, Cerner, and SAP.
• Bi-directional data flow across EHR, CRM, and ERP systems.
• FHIR and HL7 standard compliance.

Outcomes

• Unified patient records and device tracking.
• Reduced duplication and data silos.
• Faster implementation and interoperability at scale.

Real-Time Patient Engagement with AgentChat

Drive proactive communication across the patient care journey with intelligent chat.

Benefits

• Secure, HIPAA-compliant omnichannel chat for patients and staff.
• AI and live agent handoffs for smarter conversations.
• Integrated with PA, education, and care workflows.

Outcomes

• Higher satisfaction, better adherence, faster resolutions.
• Reduced call volume and improved service metrics.
• Consistent experience across every touchpoint.

Order & Inventory Management Integration with ERP (SAP)

Bridge clinical care with operational excellence.

Benefits

• Real-time inventory visibility across warehouses and hospitals.
• Integration with SAP for procurement, fulfillment, and billing.
• Automated alerts for replenishment and stock optimization.

Outcomes

• 360° product traceability from order to delivery.
• Improved device availability and logistics efficiency.
• Better compliance and cost control.

Trusted by Salesforce. Certified by Rialtes.

Built on the Salesforce platform, MediAIna adheres to the most rigorous global security and privacy standards.

Benefits

• HIPAA – Safeguarding electronic health data.
• FedRAMP – Government-grade cloud security.
• SOC 2 Type II – Operational integrity and controls.
• GDPR – Privacy-compliant across the EU.
• Rialtes Certified Security Team – Continuous audits and governance.

Outcomes

• Trusted by providers, payers, CROs, and regulators.
• Accelerated deployment in highly regulated environments.
• Total peace of mind for your stakeholders and patients.