Overview

Medallia Ideas is an idea and innovation management platform designed to harness the collective knowledge of employees to drive innovation, problem-solving, and remove barriers within an organization. This platform enables companies to crowdsource ideas from employees, fostering a customer-centric culture and increasing engagement. By targeting challenges to broad audiences or specific groups based on feedback, expertise, interests, or experience, Medallia Ideas helps organizations capture and implement valuable ideas for new products, processes, and services.

Features

Crowdsourcing and Collaboration

• Empowers employees to share ideas and solutions.
• Encourages collaboration and voting to refine ideas. Challenge Management
• Allows setting and launching challenges with ease.
• Targets user participation and refines ideas through systematic stage gates. Real-Time Insights and Reporting
• Provides real-time insights and in-depth reporting.
• Supports important business decisions with data-driven insights. User Engagement Tools
• Drives sustained participation with user scores, rewards, badges, and leaderboards.
• Encourages positive competition among users. Seamless Integration
• Integrates with existing business systems via Single Sign-On (SSO), SAML, Azure, and Active Directory (AD).
• Embeds content via RSS widgets and customizes user experience through APIs. Customizable Setup
• Offers customizable branding, in-built email and content management, blogging, and social media tools.
• Ensures quick and uncomplicated setup for immediate use.

Benefits

• Innovation: Drives innovation by leveraging the collective knowledge of employees.
• Engagement: Increases employee engagement through active participation and collaboration.
• Efficiency: Streamlines the idea management process, reducing time and effort.
• Decision-Making: Enhances decision-making with real-time insights and comprehensive reporting.
• Culture: Fosters a customer-centric and innovative culture within the organization.