Overview

Mattermost is a secure collaboration platform designed to accelerate mission-critical work in complex environments. It provides a unified solution for technical and operational teams to collaborate across every workflow, ensuring that communication, data, and processes are seamlessly integrated. Mattermost goes beyond general-purpose collaboration tools by offering a suite of tightly-integrated productivity solutions tailored to common operational processes, from managing routine releases to responding to major incidents. The platform is built around channel-based communications and checklist-based process automation, supported by a rich ecosystem of community-driven apps, an open API, and a plugin framework. This flexibility allows organizations to customize and enhance the platform to meet their unique needs. Mattermost is designed to meet the highest security and compliance standards, offering both self-hosted and secure cloud deployment options.

Features

• Channel-Based Collaboration: All team communications are centralized in one place, including real-time and asynchronous messaging, native audio calling, screensharing, file sharing, and more. Channels are designed for focused collaboration, supporting automation, slash commands, bot integrations, and code snippets.
• Playbooks: Orchestrate work across tools and teams with prescribed workflows that support specific digital operations scenarios. Playbooks include customizable checklists, automated triggers and actions, status update broadcasts, and retrospective reports.
• Integrations: Mattermost integrates with popular SaaS tools and proprietary systems, reducing context switching and centralizing knowledge. The platform supports deep integrations with tools like Microsoft, VMware, and Citrix, as well as community-built integrations and custom plugins.
• Security and Compliance: Choose from secure cloud or on-premise deployment options with custom security, compliance, and access controls. Mattermost is configurable for HIPAA and FINRA compliant environments and supports SOC 2 Type I, GDPR, and CCPA standards.
• Voice and Video: Native voice calls and screensharing capabilities enable real-time collaboration, from incident war rooms to team standups. This feature ensures that teams can communicate effectively, regardless of their location.
• Rich Markdown Formatting: Enhance communication with rich Markdown formatting, multi-language code syntax highlighting, and unlimited searchable message history. This feature supports clear and detailed documentation within the platform.
• Self-Sovereign Hub: Mattermost provides a self-sovereign hub for workflow orchestration, integrating real-time messaging, voice, screensharing, and federation. This hub ensures that critical workflows are adaptable and resilient.

Benefits

• Accelerated Workflows: By centralizing communication and integrating with essential tools, Mattermost accelerates mission-critical workflows. This efficiency helps teams respond quickly to incidents and manage routine operations smoothly.
• Enhanced Security: Mattermost's robust security features ensure that sensitive data is protected, meeting the highest compliance standards. Organizations can maintain control over their data, whether deployed on-premise or in the cloud.
• Improved Collaboration: The platform's channel-based collaboration and playbooks enhance team coordination and productivity. By providing a single point of collaboration, Mattermost reduces the friction associated with using multiple tools.
• Customization and Flexibility: With an open API and plugin framework, Mattermost can be tailored to fit the unique needs of any organization. This customization ensures that the platform can evolve with the organization's requirements.
• Scalability: Mattermost is designed to scale with the needs of the organization, making it suitable for teams of all sizes. Whether managing a small team or a large enterprise, the platform provides the flexibility and scalability needed to support growth.