Overview

Mattermost Playbooks is a powerful tool designed to streamline and optimize mission-critical workflows for technical and operational teams. It provides a structured approach to managing repeatable processes, ensuring that teams can execute tasks efficiently and consistently. Playbooks are built around customizable checklists that guide teams through each step of a process, from routine releases to incident response. By integrating with Mattermost Channels, Playbooks ensures that all communication and documentation are centralized, reducing the risk of errors and improving overall efficiency. Mattermost Playbooks is designed to minimize context switching and improve visibility into essential workflows. It integrates seamlessly with popular tools like GitHub, Jenkins, Jira, and ServiceNow, allowing teams to automate repetitive tasks and focus on what matters most. The platform supports both cloud and self-hosted deployments, providing flexibility to meet the unique needs of any organization.

Features

• Customizable Playbooks: Create and configure playbooks with prescribed and ad-hoc task checklists. These checklists can be tailored to fit specific workflows, ensuring that all steps are clearly defined and followed.
• Automated Triggers and Actions: Streamline repetitive tasks with automated triggers and actions. This automation reduces manual effort and ensures that processes are executed consistently.
• Deep Integration with Channels: Playbooks integrate with Mattermost Channels, providing a unified platform for communication and workflow management. This integration ensures that all relevant information is easily accessible and that teams can collaborate effectively.
• Retrospective Reports: Capture event details and build retrospective reports to learn from each playbook run. These reports help teams identify areas for improvement and refine their processes over time.
• Configurable Templates: Use pre-configured templates to get started quickly, or create custom templates to fit unique workflows. Templates provide a starting point for building playbooks and can be adjusted as needed.
• Data Export: Export data from playbooks for analysis and reporting. This feature ensures that all relevant information is captured and can be used to drive continuous improvement.
• Status Updates Broadcast: Keep stakeholders informed with automated status updates. These updates ensure that everyone is aware of the current status of a process and can take action as needed.
• Reminder and Countdown Timer: Set reminders and countdown timers to ensure that tasks are completed on time. This feature helps teams stay on track and meet deadlines.
• Stakeholder Overview: Provide stakeholders with an overview of the process, including key metrics and status updates. This overview ensures that stakeholders are informed and can provide input as needed.
• Aggregate Analytics: Analyze data from multiple playbook runs to identify trends and areas for improvement. This analysis helps teams optimize their workflows and achieve better outcomes.
• Built-in Retrospectives: Integrated retrospectives help teams capture event details, build reports, and learn from each playbook run. This feature supports continuous improvement and helps teams refine their processes over time.
• Editable Incident Timelines: Track performance over time with editable incident timelines, channel transcripts, and configurable metrics. This feature ensures that all relevant information is captured and can be used to drive process improvement.