Matrix42 IT Service Management (ITSM) is a cloud-based, highly customizable platform designed to automate, manage, and optimize IT service processes and assets. It offers a low-code environment with a modern user experience, enabling rapid deployment and easy configuration to fit diverse organizational needs. The platform supports multiple deployment models, including pure cloud, private cloud, and on-premises, ensuring flexibility and compliance with data residency requirements. Matrix42 ITSM integrates IT asset management, unified endpoint management, software asset management, remote assistance, and identity governance into a single suite. The solution features out-of-the-box ITSM processes, self-service portals, workflow automation, and advanced analytics. AI-driven capabilities enhance productivity by automating ticket categorization, prioritization, and resolution, while detailed reporting and dashboards provide actionable insights for continuous improvement. Matrix42 ITSM is scalable and suitable for medium to large enterprises across various industries, supporting seamless integration with existing systems and business functions.

Key Features

Customizable Low-Code Platform Easily adapts to organizational needs with minimal coding.

• Modern user experience and rapid deployment
• Configurable workflows and processes

Integrated ITSM Suite Unified management of IT services, assets, and endpoints.

• Incident, request, change, and problem management
• Integrated software and hardware asset management

Flexible Deployment Options Supports cloud, private cloud, and on-premises models.

• Meets data residency and compliance requirements
• Scalable for organizations of any size

AI-Driven Automation Enhances productivity and service quality.

• Automated ticket categorization and prioritization
• AI-powered search and knowledge base

Self-Service Portal Empowers users to resolve issues and request services independently.

• Service catalog and automated provisioning
• Real-time status tracking

Advanced Analytics & Reporting Provides insights for continuous improvement.

• Detailed dashboards and performance metrics
• Customizable reports

Benefits

Operational Efficiency Streamlines IT service processes and reduces manual workload.

• Automates routine tasks and approvals
• Improves response and resolution times

Enhanced User Experience Delivers a modern, intuitive interface for users and IT staff.

• Self-service capabilities increase satisfaction
• Real-time updates and transparency

Scalability & Flexibility Grows with organizational needs and adapts to changing requirements.

• Supports multiple deployment and integration options
• Easily extends to new processes and business areas

Compliance & Security Ensures data privacy and regulatory compliance.

• European data centers and GDPR adherence
• Secure identity and endpoint management