Matrix42 FastViewer is a remote support and remote desktop solution designed to enable IT professionals to securely access, control, and manage devices regardless of location. It supports both cloud-based and on-premises deployments, offering browser-based and desktop applications for Windows and Mac. FastViewer allows IT teams to troubleshoot, maintain, and transfer files to company devices—including servers and field laptops—without requiring physical presence. The platform integrates seamlessly with Matrix42’s Enterprise Service Management, Service Desk, and Asset Management systems, enabling automated client deployment and efficient support workflows. FastViewer supports unattended access, multiple access profiles, and multi-session handling, making it suitable for hybrid and remote work environments. Administrators can centrally manage connection profiles, ensuring consistent security and user experience across all endpoints.

Key Features

Remote Access & Control Securely access and control devices remotely for troubleshooting and maintenance.

• Browser-based and desktop applications
• Unattended access to endpoints

Multi-Session & Multi-Window Handling Manage multiple remote sessions and windows simultaneously.

• Parallel session support
• Multi-monitor and remote screen scaling

File Transfer & Clipboard Efficiently transfer files and synchronize data between devices.

• Real-time file transfer
• Clipboard sharing

Security & Compliance Protect sensitive data and ensure secure connections.

• Encrypted connections
• Two-factor authentication
• Session usage reporting and logs

Integration & Automation Seamlessly integrates with existing IT systems and automates deployment.

• Integration with Service Desk and Asset Management
• Automated client rollout across network

Profile Management Standardize and manage connection settings for devices and locations.

• Centralized profile assignment
• Customizable access behavior

Benefits

Increased IT Efficiency Resolve IT issues quickly and reduce downtime.

• Faster troubleshooting without physical presence
• Streamlined support workflows

Cost Savings Reduce travel and on-site support costs.

• Centralized IT team can support distributed workforce
• Minimized need for local support

Enhanced Security Maintain control and compliance across all endpoints.

• Encrypted sessions and two-factor authentication
• Consistent security policies via profile management

Flexibility for Remote & Hybrid Work Support employees and devices anywhere.

• Cloud, on-premises, and web client options
• Mobile device support for administrators