Matrix42 Enterprise is a comprehensive Enterprise Service Management (ESM) platform designed to manage all IT and business services, assets, processes, and endpoints throughout their lifecycle. The solution integrates IT Service Management (ITSM), IT Asset Management (ITAM), Software Asset Management (SAM), Unified Endpoint Management (UEM), Endpoint Protection, and Remote Assistance into a single suite. Matrix42 Enterprise supports flexible deployment models, including pure cloud, private cloud, and on-premises, allowing organizations to meet data residency and compliance requirements. The platform features a customizable low-code environment, modern user experience, and out-of-the-box processes for rapid implementation. Advanced automation and AI capabilities streamline service desk operations, ticket resolution, and asset management, while integrated dashboards and reporting provide granular visibility and control. Matrix42 Enterprise is scalable and extensible, supporting integration with identity management, conversational AI, and other enterprise functions to optimize productivity, compliance, and cost efficiency.

Key Features

Integrated ITSM, ITAM, SAM, and UEM Unified management of IT and business services, assets, and endpoints.

• Incident, request, change, asset, and configuration management
• Software license and hardware inventory tracking

Flexible Deployment Models Supports cloud, private cloud, and on-premises environments.

• Meets data residency and compliance needs
• Scalable for organizations of any size

Automation & AI-Driven Service Desk Streamlines ticket resolution and service processes.

• Automated category assignment and priority calculation
• AI-powered search, sentiment analysis, and workflow automation

Customizable Low-Code Platform Adapts to unique business requirements.

• Build custom dashboards and workflows
• Modernized user experience

Unified Endpoint Management & Protection Centralized control of devices, OS deployments, patching, and security.

• Endpoint data protection and remote assistance
• Software distribution and inventory

Self-Service Portal & Service Catalog Empowers users to resolve issues and request services independently.

• Intuitive interface for ticketing and knowledge base access
• Real-time status tracking

Reporting & Analytics Provides actionable insights for service performance and compliance.

• Interactive dashboards and customizable reports
• SLA tracking and compliance monitoring

Benefits

Comprehensive Service & Asset Management Centralizes IT and business service processes and asset lifecycle management.

• Reduces complexity and improves operational efficiency
• Supports cross-departmental workflows

Rapid Implementation & Scalability Quick to deploy with out-of-the-box processes and flexible expansion.

• Fits organizations of all sizes and growth stages

Cost Efficiency & Compliance Optimizes resource usage and ensures regulatory compliance.

• Reduces licensing and ITAM costs
• Supports GDPR and other standards

Enhanced Productivity & User Experience Automates routine tasks and provides modern interfaces.

• Increases user satisfaction and adoption
• Frees staff for strategic work

Security & Data Protection Protects endpoints and sensitive data across the organization.

• Integrated identity management and endpoint protection