Matrix42 Core is a cloud-based IT Service Management (ITSM) platform designed for European midsize organizations seeking rapid, low-risk deployment of essential service management processes. The solution provides out-of-the-box ITSM capabilities, including incident, request, and change management, with a modern self-service portal to drive user adoption. Matrix42 Core emphasizes automation and digitalization of service management workflows, offering built-in reporting, process automation, and the option to add AI-powered features for enhanced productivity and user experience. The platform is scalable, allowing organizations to expand to more advanced editions as their needs grow. Matrix42 Core supports flexible deployment models (public cloud, private cloud, on-premises) and is designed to integrate with identity governance and administration solutions. The latest releases introduce innovations such as conversational knowledge discovery, Microsoft Teams integration, and enhanced agent and self-service interfaces.

Key Features

Out-of-the-Box ITSM Processes Ready-to-use service management workflows.

• Incident, request, and change management
• Preconfigured for fast, low-risk deployment

Modern Self-Service Portal Empowers end users and increases adoption.

• Intuitive interface for submitting and tracking requests
• Access to knowledge base and self-help resources

Process Automation Streamlines and digitalizes service management.

• Automated workflows for common ITSM tasks
• Reduces manual effort and operational risk

AI-Enhanced Capabilities Boosts productivity and user experience.

• Optional AI features for knowledge discovery and automation
• Conversational AI and Microsoft Teams integration

Reporting and Analytics Provides actionable insights for IT operations.

• Built-in reports and dashboards
• Supports SLA tracking and performance measurement

Flexible Deployment Adapts to organizational requirements.

• Public cloud, private cloud, or on-premises options
• Scalable to more advanced editions as needs evolve

Benefits

Rapid Implementation Quickly operational with minimal risk.

• Out-of-the-box processes reduce setup time
• Expert onboarding and support

Cost Efficiency Transparent, affordable pricing.

• Designed for midsize budgets
• Scalable as requirements grow

Improved User Experience Modern, intuitive interfaces.

• Self-service portal increases satisfaction
• AI features enhance support and productivity

Operational Efficiency Automates routine tasks and processes.

• Frees IT staff for higher-value work
• Reduces errors and manual workload

Scalability and Flexibility Grows with your organization.

• Expandable to advanced editions and modules
• Flexible deployment to meet compliance and data residency needs