Overview

Manhattan Active Order Management is a comprehensive solution designed to optimize the entire order lifecycle. It ensures precise order promising, efficient fulfillment, and enhanced customer experiences across all sales channels. This cloud-native platform leverages advanced technologies to provide real-time visibility and intelligent decision-making capabilities.

Features

Refine Omnichannel Inventory Availability

Apply multiple strategies and techniques to provide accurate inventory visibility that powers exceptional customer experiences. Global Inventory Visibility  Improve and amplify the visibility of every item across the inventory network to enable accurate selling in any channel. Virtual Inventory Segmentation  Segment inventory visibility virtually to achieve optimal inventory exposure that helps support sales strategies. Dynamic Inventory Availability to Commerce  Respond quickly to changing business needs by dynamically adjusting inventory availability views across sales channels.

Enrich Customer Ordering Experiences

Improve the customer experience and increase sales conversions with advanced order capabilities across all sales channels. Thorough Product Findability  Enable customers to find available products in any inventory location easily. Precise Order Promising  Provide highly-precise order promising of delivery dates and pickup times throughout the customer buying journey. High-Demand Capacity Ordering  Scale order promising and capture to handle increasing digital commerce demands. Omnichannel Promotions  Leverage a single source of promotions logic to satisfy customers with consistent promotional deals across all sales channels.

Improve Order Fulfillment Performance

Handle the increasing demands of omnichannel commerce while improving the precision and profitability of order fulfillment. Optimized Fulfillment Sourcing  Control costs while meeting customer expectations by optimizing order fulfillment sourcing. Global Order Orchestration  Seamlessly and precisely orchestrate order fulfillment across increasing sales channels, fulfillment methods and sources, and order volumes. Business User Fulfillment Configurability  Empower business users with granular personalization of order orchestration behavior, including order modification and monitoring rules. Cross-Border Fulfillment  Manage cross-border fulfillment complexities to capitalize on cross-border commerce opportunities.

Orchestrate Post-Purchase Experiences

Build greater customer loyalty with customer tracking and control of post-purchase order fulfillment and returns. Order Servicing  Enable consistent order data and order modification capabilities across all customer interaction channels. Customer Controlled Fulfillment  Give customers flexible control of post-purchase order tracking and modifications, including Digital Self-Service. Returns Orchestration  Provide a more intelligent, connected, and automated returns process from customer returns initiation through reverse logistics. Payment Recovery  Automate recovery of payment failures to improve customer satisfaction and reduce labor costs.

Continuously Optimize Through Insights

Use rich end-to-end fulfillment data industry peer benchmarking to optimize fulfillment performance continuously. In-Application Fulfillment Performance Analytics  Monitor, analyze, and improve performance across all fulfillment processes. Fulfillment Experience Insights Dashboard  Benchmark fulfillment performance against industry peers to drive meaningful improvements.