Overview

Manhattan Active Omni is a unified commerce application designed for modern retail. It integrates Point of Sale, Order Management, Customer Engagement & Service, and Store Inventory & Fulfillment into a single, cloud-native platform. This solution aims to deliver exceptional omnichannel customer experiences by unifying commerce and supply chain operations.

Features

Point of Sale

• Cloud-native and mobile retail POS.
• Enables store teams to delight shoppers and improve performance. Order Management
• Optimizes ordering from search to fulfillment.
• Enhances customer satisfaction and profitability. Customer Engagement & Service
• Builds and nurtures enduring customer relationships.
• Supports customer interactions throughout their buying journey. Store Inventory & Fulfillment
• Optimizes the use of store inventory for reliable fulfillment.
• Enables stores to become reliable fulfillment points. Unified Commerce
• Provides a seamless shopping experience across all channels.
• Integrates various retail functions into a single platform. Scalability and Resiliency
• Cloud-native architecture ensures scalability for peak seasons.
• Offers unmatched resiliency for store operations. Advanced Technology
• Utilizes microservice technology architecture.
• Ensures continuous updates and enhancements.

Components

• Point of Sale
• Order Management
• Customer Engagement & Service
• Store Inventory & Fulfillment