Overview

ProSearch Managed Support is a managed service designed for legal departments, law firms, and service providers handling large-scale eDiscovery and data management. The solution unites a multidisciplinary team skilled in ESI (Electronically Stored Information), discovery workflows, data transformation, scripting, application support, and related technical disciplines. The service supports the entire matter lifecycle—from data ingestion and processing to migration and disposition—helping organizations manage and track ESI, handle preprocessing and staging, apply exception handling and scripts, perform migrations, and provide end-user technical support and training. With global follow-the-sun support teams across the U.S., India, and Ireland, ProSearch Managed Support emphasizes cost control and data-footprint management, enabling organizations to optimize discovery investments and reduce operational risk.

Features and Capabilities

• ESI Lifecycle Management: Manage and track ESI throughout the matter lifecycle, ensuring process transparency and chain-of-custody integrity.
• Processing & Staging: Execute staging, preprocessing, exception handling, password removal, and data preparation for review.
• Template/Profile/Script Management: Administer client profiles, templates, and custom scripts across discovery platforms.
• Data & Matter Migration: Manage matter and data migrations as well as data disposition to support platform evolution and legacy system retirement.
• End-User Technical Support & Training: Deliver technical support and user training for discovery platforms, enabling teams to work efficiently.
• Off-System Data Coordination: Coordinate off-system data activities to ensure consistency across non-native data environments such as RelativityOne.
• Cost & Footprint Control: Implement measures to manage data growth, minimize movement, and optimize storage and processing costs.
• Global Support Model (Follow-the-Sun): Provide continuous operations and rapid response through globally distributed support teams.