Overview

ProSearch Managed Services extends client teams to deliver enterprise-grade e-discovery, compliance, and legal-technology operations. The offering combines experienced analysts, platform administration, data processing, and operational governance to reduce risk, accelerate matter workflows, and allow legal professionals to focus on strategy rather than platform management.

Features and Capabilities

• Service Delivery & Staffing: Dedicated managed teams that operate as an extension of the client’s legal and e-discovery functions, providing analysts, project managers, and subject-matter experts.
• Platform Management & Administration: Ongoing administration of eDiscovery platforms, including tenant configuration, user provisioning, access controls, and workflow optimization.
• Data Processing & Ingestion: Scalable ingestion, processing, and normalization of large, heterogeneous data sets from mailboxes, collaboration apps, and file stores to prepare for review.
• Document Review & Quality Control: Managed review workflows, reviewer resourcing, and QA processes to improve accuracy, throughput, and defensibility.
• Microsoft 365 Managed Services: Specialized capability for Microsoft 365 environments — risk reduction, eDiscovery readiness, data mapping, and retention support.
• Security & Compliance: ISO/27001-aligned security posture and privacy-first controls to support GDPR, CCPA, and industry regulations while handling sensitive data.
• Managed Support & Escalations: Multi-level technical support, including platform, scripting, and ESI specialists, to resolve issues quickly and maintain service SLAs.
• Operational Reporting & Insights: Matter and portfolio reporting, health checks, KPIs, and continuous improvement recommendations to optimize costs and outcomes.
• Technology & Automation: Use of analytics, automation, and AI tools to accelerate triage, search, and knowledge management across matters.