Overview

Velocix Managed Services delivers operational and maintenance support for the Velocix software ecosystem, enabling service providers to deploy, run and scale large‑scale video streaming platforms with reduced operational risk. The service team monitors and manages the software stack around the clock, applies updates and security patches, conducts optimisation audits and offers remote NOC‑shadowing to reduce incident response times by up to 50%.

Features and Capabilities

• 24/7 Operational Services: Continuous system monitoring via Velocix’s network operations centre (NOC), tracking performance and health metrics to detect and remediate issues before business impact.
• Software & Firmware Maintenance: Velocix manages updates, patches and version upgrades of its software and firmware, ensuring deployments remain current and secure.
• System Optimisation: In‑depth audits identify capacity bottlenecks, tuning opportunities and cost efficiencies in the streaming infrastructure.
• Remote NOC Shadowing: Velocix experts collect and analyse real‑time metrics across the deployment, enabling proactive incident detection and faster recovery (up to 50% faster) to safeguard revenue‑critical video services.
• Turnkey or Supplementary Models: The service can be fully outsourced turn‑key, or Velocix can supplement the customer’s in‑house operations team, or provide short‑term support during live/high‑profile events.
• Support for Full Velocix Portfolio: The Managed Services offering extends to the full range of Velocix video software products (CDN, Origin, Recording Manager, Personalisation Platform, Multicast ABR) so customers have a unified support model.