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Managed Service Providers (MSP)xurrent

AI‑driven multi‑tenant service automation platform for scalable, secure managed service delivery

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Product details

Overview

Xurrent’s Managed Service Provider (MSP) solution is an AI‑powered, multi‑tenant service management platform designed to help MSPs streamline service delivery, onboard clients rapidly, and maximize profitability. With unified service management capabilities across IT, HR, Finance, and more, it enables MSPs to manage multiple client environments securely from a single platform. Its trust-based architecture allows for seamless, secure collaboration between provider and customer accounts.

Features and Capabilities

  • **Multi‑Tenant Client Management: **Platform supports secure management of multiple client environments from one instance, with fine‑grained access control and role‑based permissions.
  • **Automated Client Onboarding: **Preconfigured templates and AI‑assisted workflows enable onboarding of new clients in minutes, not weeks.
  • **AI‑Driven Ticketing & Incident Management: **Features include auto‑triage, intelligent prioritization, smart escalation, ticket summarization, and sentiment analysis to improve resolution times.
  • **Account Trust Architecture: **Secure “trust” relationships connect customer and MSP accounts, allowing collaboration while keeping each client's data isolated and independently controlled, with seamless automatic upgrades.
  • **MSP Billing Automation: **Built‑in tools track billable events, usage, and multi‑tiered pricing to generate accurate invoices and analytics; integrates with external invoicing systems.
  • **SLA Compliance & Metrics: **Supports parallel SLA tracking for different parties—customer, third‑party, and internal—with customizable response and resolution targets mapped to individual service contracts.
  • **End‑to‑End Service Automation: **Includes AI‑automations, self‑service portals, knowledge management, integrations library, and workflow orchestration, all built on a low‑code platform for customization.