FIS Managed IT Services provides comprehensive, enterprise-grade IT solutions designed to meet the demands of modern digital environments. It ensures IT infrastructure is secure, scalable, and always accessible, allowing organizations to maintain peak performance across their systems while significantly reducing operational risk and costs. The service delivers tailored IT management across critical areas such as cybersecurity, risk management, network operations, cloud infrastructure, cloud calling, governance, and general IT support. By handling the complexities of IT behind the scenes, FIS empowers businesses to concentrate on core activities like growth, innovation, and enhancing customer experiences. This approach simplifies the IT environment through expert staff, leading-edge technology, and innovative processes, ultimately aiding in customer acquisition and business expansion.

Features & Benefits

• 24/7 Monitoring and Support
  • Prevents downtime and disruption through proactive IT monitoring with fast response times, complemented by round-the-clock expert technical support for rapid issue resolution.
• Advanced Managed Cybersecurity
  • Defends infrastructure and data from fast-evolving cyberthreats with integrated, robust, multilayered security protocols, powered by the same tools and expertise that protect FIS's own environment.
  • 24/7 security monitoring
  • Vulnerability identification
  • Facilitated remediation
  • MSSP portal
  • Direct SIEM access
• Managed Risk Services
  • Eases the burden of ongoing cyberrisks and compliance requirements by offering expert guidance and education around current regulatory and compliance processes, with access to trusted risk management and assessment tools.
  • Risk assessments
  • Business continuity planning
  • IT disaster recovery walkthrough
  • Sheltered Harbor data vaulting
  • Digital risk protection
• Managed Cloud Services
  • Boosts efficiency and reduces total cost of ownership by providing a complete, consumption-based cloud offering that integrates workloads across public cloud, private cloud, and on-premises environments.
  • Hybrid cloud model
  • Managed hosting and backup
  • Hosted disaster recovery
  • Managed mainframe
  • O365 licensing and management
• Managed Network Services
  • Delivers secure, flexible, and high-performing connectivity with a fully managed SD-WAN solution for enterprise branches and an SD-WAN SASE solution tailored for remote workers.
  • Managed SD-WAN
  • Public cloud connectivity
  • Telecom expense management
  • Connectivity management
  • Circuit delivery
• Endpoint Device Management
  • Keeps the workforce connected and protected through fully managed endpoint devices.
• Scalable and Cost-Efficient Solutions
  • Offers flexible IT environments that grow with the business, allowing for customized service packages and reducing IT overhead through a managed services model.
• Industry Expertise and Global Support
  • Provides access to specialized support teams and service desks 24/7, with expertise aligned to regulatory standards for financial institutions, healthcare, and other enterprises.