Managed Content as a Service (mCaaS™) is a cloud-powered Digital Content Broker Solution developed by Happiest Minds. It seamlessly integrates with transactional systems and leverages standard storage and middleware to empower organizations in efficiently deriving relevant information from enterprise content and digital assets

Key Features

AI-Powered Engine mCaaS™ utilizes an AI-powered engine to ingest and process content.

• Cognitive and chatbot features with deep learning mechanisms
• Natural Language Processing (NLP) capabilities

Intelligent Search The platform offers advanced search functionalities for efficient content discovery.

• Cognitive and Elastic Search
• NLP-boosted search capabilities
• Fuzzy-driven intelligent search

Knowledge Management mCaaS™ provides comprehensive knowledge management solutions.

• Knowledge orchestration and enrichment
• On-demand segmentation
• Graph intelligence
• Personalized and contextualized knowledge delivery

Omni-Channel Support The platform ensures accessibility across various channels and devices.

• Knowledge available anytime, anywhere
• Support for multiple devices and platforms

Benefits

Enhanced Digital Experience mCaaS™ creates an improved digital experience for various stakeholders.

• Contextual and relevant information delivery in near real-time
• Interactive end-user knowledge consumption

Cost-Effective Solution The platform offers a low cost of ownership compared to traditional knowledge management products.

• SaaS model with minimal upfront costs
• Consumption-based or fixed fee pricing options
• No hardware or software investments required

Rapid Deployment mCaaS™ enables quick implementation and adoption.

• Go-live within 4 weeks
• Rapid capability delivery
• Plug-and-play customization

Scalability and Future-Proofing The solution provides ongoing support and extensibility.

• Complimentary 24/7 support
• Regular feature and capability roll-outs
• Integration with existing systems