Magento 2 Login as Customer Extension is a solution that allows admin users to log in to a customer account in one click. No need for the password of any authentication data. Just one click and your sales managers are already there. Help customers all the way through their journey, fix issues timely and deliver an exceptional experience at zero effort.

• Login to customers' accounts’ from orders and customers' grids
• Track managers logins in the “Login as Customer” logs
• Keep guest shipping cart while helping customers shop
• Define how to detect a store view to log in to customer account (auto or manually)
• Enable/disable page cache for managers who log in to customer accounts

Log into Customer Accounts from Admin

Customers may face different issues while in their account, shopping cart or checkout. To fix them managers have to get customer login data first. Stop wasting precious time on getting these details. Log in to the customer account in Magento without a password. Directly from the admin panel. Get into a customer account using one “Login as Customer” button on orders, customers, order and customer details pages. It is that easy.

Have Full Control Over Logins

The Magento 2 Login as Customer Extension has no limit to the number of logins or users that can log in to customer accounts. But you still need to track these closely.

• Monitor who, when and which customer’s account is entered using the entrance logs.
• Differentiate admin roles and be sure every admin user is responsible just for the field he was assigned to.

Double the Benefits with Guest to Customer

While some customers do place orders as customers, the majority still prefer the guest checkout. That’s what makes things difficult for the managers. Never lose any data about guest orders assigned to the same person.  Convert guest orders to customers automatically on checkout or manually from the admin. Deliver exceptional experience by quickly identifying possible issues and fixing them timely.

Disable the Page Cache for Admins

Solving issues usually requires changing or disabling a few options. It helps to test different scenarios and identify the cause of the problem. But your managers can’t do that if the cache is enabled. Use the Magento 2 Login as Customer extension to disable the page cache for admin users when they log in as customers.

Don’t Leave the Shopping Cart Full

Products added to the cart as a guest are automatically merged with the customer's shopping cart during the login. Admins may add many products to the cart to test out issues while working with customers' accounts. However, they don’t need to stay there. Disable this default Magento behaviour for admin login ONLY. So products added by the admin while testing won’t be added to the customer's shopping cart.