Overview

Lumoa is an innovative Customer Experience (CX) platform that leverages Generative AI to provide real-time insights from customer feedback. This platform is designed to help organizations understand and act on the voice of their customers, improving key performance indicators (KPIs) significantly. Lumoa consolidates feedback from various sources, including surveys, phone calls, chat conversations, and online reviews, into one comprehensive platform.

Features

• Feedback Consolidation: Collects and centralizes feedback from multiple sources such as surveys, phone calls, chat conversations, and online reviews.
• Generative AI Insights: Uses Generative AI to analyze feedback and provide actionable insights directly from the voice of the customers.
• Real-Time Analysis: Offers real-time analysis to understand customer sentiments and identify areas for improvement.
• Impact Assessment: Provides specific insights that impact key metrics, helping organizations take actions that will improve their KPIs.
• Collaboration Tools: Allows colleagues to collaborate by creating and tracking actions, setting up real-time alerts, and following through on feedback.
• Customizable Queries: Users can type in their questions and get relevant answers based on customer feedback, making it easy to understand customer needs and preferences.

Benefits

• Enhanced Customer Understanding: Helps organizations gain a deep understanding of customer sentiments and preferences through real-time feedback analysis.
• Improved Decision-Making: Provides actionable insights that enable organizations to make informed decisions and improve their KPIs.
• Increased Efficiency: Streamlines the process of collecting and analyzing customer feedback, saving time and resources.
• Collaboration and Accountability: Encourages collaboration among colleagues and ensures accountability by tracking actions and setting up alerts.
• User-Friendly Interface: Accessible via web and mobile devices, making it easy for users to interact with the platform and get insights on the go.
• Customer-Centric Culture: Promotes a customer-centric culture within organizations by keeping the customer at the center of every discussion and decision.