Clinical Support Tools for Long-Term Care (CSTs) provide leading clinical guidance to staff in long-term care facilities, enabling them to deliver exceptional, best-practice, and resident-centred care. The platform guides staff through a series of evidence-based questions and pathways, resulting in well-informed care plans that help keep residents healthy and minimize the need for acute intervention. By standardizing care planning, CSTs aim to improve the overall standard of care and facilitate individualized attention for residents. The solution significantly reduces administrative burden by enhancing decision-making at the point of care, building staff capacity, and improving communication between clinicians and staff, thereby reducing documentation time and errors. It features an expansive library of tools designed for a wide range of common use-cases in long-term care. CSTs have been widely adopted, deployed in nearly 300 long-term care homes, with over 300,000 CSTs initiated and more than 8,500 staff trained. Frontline staff report significant positive impacts, with 91% indicating improved ability to provide evidence-based care and 82% of nurses noting benefits to their overall practice.

Features & Benefits

• Standardized, Evidence-Based Care
  • Guides staff through evidence-based questions and pathways to create resident-centred care plans, incorporating the latest best-practice standards and applicable legislation for informed decision-making.
• Enhanced Decision-Making at Point of Care
  • Delivers clinical suggestions and leading practices directly to clinicians, with systematic, easy-to-use questions dynamically triggered based on provided answers, improving assessment and treatment.
• Staff Capacity Building & Training
  • Provides robust training and embedded clinical suggestions to guide nurses, enhancing staff confidence, knowledge, and ability to provide evidence-based care.
• Comprehensive Clinical Tool Library
  • Offers an expansive library of robust, in-depth tools covering common clinical conditions and resident circumstances, assisting with admission, assessment, care planning, and other care management needs.
  • Responsive Behaviours (RB)
  • Acute Respiratory Infection Assessment and Management Protocol (COVID-19)
  • Palliative and End-of-Life (PEOL)
  • Chronic Obstructive Lung Disease (COPD)
  • Wound Assessment
  • Continence, Constipation & UTIs (CCU)
  • Diabetes Management (DM)
• Reduced Administrative Burden & Improved Communication
  • Streamlines care planning processes, reduces documentation time and errors, and fosters better collaboration and communication among clinicians, staff, residents, and family members.
• Regulatory Compliance & Quality Improvement
  • Designed to promote regulatory compliance with various programs (e.g., end-of-life protocols, continence, diabetes) and supports long-term care homes' Quality Improvement Plans.
• Valuable Data Insights
  • Provides homes with data that can be used for key performance indicators, supporting internal decision-making and the ongoing monitoring of progress towards organizational goals.
• Early Risk Identification & Acute Intervention Minimization
  • Facilitates early assessment of residents for high-risk health conditions, which can lead to fewer complications and reduce avoidable transfers to the emergency department.
• EHR Integration
  • Seamlessly integrates with leading electronic health record systems, including PointClickCare and MED e-care, to enable easy adoption and workflow efficiency.