Overview

Digital Air Strike’s Loyalty Solution is a SaaS customer loyalty and engagement platform designed to strengthen relationships with existing customers, collect feedback, improve online reputation, and drive repeat sales. The solution combines automated customer surveys, text messaging, online review generation, reputation monitoring, targeted messaging and social engagement to turn loyal customers into advocates for a business. Text- and AI-based capabilities allow enterprises to request reviews, gather Net Promoter Score data, share offers and curate special promotions to encourage repeat purchases and ongoing engagement with customers.

Features and Capabilities

• Core Engagement & Feedback:
  • Customer surveys via text to collect actionable feedback and Net Promoter Score insights.
  • Automated review requests sent to satisfied customers to generate more 5-star reviews.
  • AI chat responses engage customers who reply or interact with messaging.
• Reputation & Review Management:
  • Monitoring of reviews across major platforms (Google, Facebook, Yelp).
  • Dispute or respond to bad reviews and alert teams of new activity.
  • Reputation management through a mobile app for on-the-go engagement.
• Customer Retargeting & Offers:
  • Retarget customers using proprietary targeting and customer data to promote repeat business.
  • Broadcast special offers and updates via bulk messaging (SMS/Email).
  • Promote business information (hours, offers, inventory) through Google Business profiles.
• Social Engagement & Messaging:
  • Share business updates and specialty posts on social platforms to keep customers engaged.
  • Video messaging tools to thank customers and deepen relationships.