TouchBistro Loyalty is a comprehensive customer relationship management (CRM) and loyalty program software designed specifically for restaurants. It combines sophisticated features typically found in large-chain CRM systems with tailored functionalities for independent restaurants. The software aims to help restaurant owners understand their guests better, generate more sales, and grow their business by creating rewarding experiences for customers.

Key Features

Customer Relationship Management (CRM) TouchBistro Loyalty serves as a powerful CRM platform for restaurants.

• Captures detailed guest information such as visit frequency, average spend, and order history
• Allows for personalized guest experiences based on collected data

Customizable Rewards Program The software offers flexible loyalty program options to suit various restaurant types.

• Tailored rewards systems based on guest spending and items purchased
• Suitable for bars, food trucks, full-service restaurants (FSR), and quick-service restaurants (QSR)

Marketing Integration TouchBistro Loyalty integrates seamlessly with TouchBistro Marketing for comprehensive customer engagement.

• Combines guest data with advanced email marketing capabilities
• Enables in-app message campaigns for a 360-degree customer engagement solution

Online Ordering Integration The software integrates with TouchBistro Online Ordering to enhance all revenue streams.

• Rewards customers for both in-venue and online orders
• Incentivizes repeat orders across all channels

Customer Web App A customizable web application enhances guest engagement.

• Allows diners to earn, redeem, and track their rewards
• Accessible from customers' own devices for convenience

Benefits

Increased Customer Retention TouchBistro Loyalty helps turn first-time visitors into regular customers.

• Venues see a 13% increase in monthly transactions within the first three months of implementation
• Creates rewarding experiences that encourage customer loyalty

Enhanced Customer Insights The software provides valuable data for informed decision-making.

• Offers detailed reporting on rewards and loyalty programs
• Enables data-driven decisions to improve business performance

Streamlined Operations Integration with point-of-sale (POS) systems simplifies loyalty program management.

• Automatic loyalty points and rewards accrual based on purchases
• Reduces manual work for staff and ensures accurate reward tracking

Improved Customer Engagement The platform facilitates better communication and personalization.

• Enables targeted promotions based on customer data
• Allows for personalized marketing campaigns to increase engagement