Overview

Loyalty by Sabre is designed to help airlines drive demand, revenue, and growth by promoting and supporting robust loyalty programs. This solution enables airlines to recognize, track, and reward their most loyal travelers across all touchpoints during their journeys, fostering strong customer relationships and generating repeat revenue.

Features

Customer Profile Management

• Manage customer profiles and preferences using Customer Insight.
• Leverage consistent customer data across internet booking engines, call centers, and airports. Real-Time Data Access
• Access real-time population of customer data for faster booking creation and servicing.
• Integrate with other customer data sources or external systems. Recognition and Rewards
• Define loyalty tiers and map them to pre-established airline and partner tiers.
• Configure and apply specific benefits to loyalty members based on Customer Insight profile data. Efficient Accrual Management
• Support multiple accrual file options, either standard or enhanced versions.
• Configure accrual files to be sent on a nightly basis or based on business needs. Enhanced Redemption Experience
• Support multiple redemption options across customer touchpoints.
• Allow redemption of upgrades, ancillaries, fixed-point awards, branded fares, and interline branded fares.

Benefits

• Increased Revenue: Generate up to 20% of your company’s total revenue by effectively rewarding existing customers.
• Cost Savings: Reduce new customer acquisition costs by retaining loyal customers.
• Enhanced Customer Experience: Deliver a superior travel experience by recognizing and rewarding loyal travelers throughout their journey.
• Operational Efficiency: Streamline loyalty program management with real-time data access and integration capabilities.