LoungeUp is a SaaS platform designed for hotels and tourist accommodation providers to manage guest relationships and internal operations. It centralizes communication, guest data, check-in/out, upselling, and loyalty management, enabling hotels to personalize guest experiences, streamline procedures, and boost revenue. The solution integrates with various hotel systems, supports multiple communication channels, and emphasizes data security and GDPR compliance.

Key Features

Guest Messaging Hub Centralizes all guest communications.

• Supports email, SMS, WhatsApp, Facebook Messenger.
• Allows staff to manage all guest interactions from a single screen.

Guest App & Digital Directory Provides guests with a mobile/web app for service access.

• Digital room directory, service ordering, interactive maps, chat, mobile key module.

Online Check-in/Check-out Streamlines arrival and departure processes.

• Digital registration forms, online payment, automated reminders, PSP integration.

Customer Account & Guest Profile Centralizes guest data and preferences.

• Single database for guest information, reservation management, segmentation.

Personalized Upselling Offers targeted services and recommendations.

• Automated, data-driven upsell offers to maximize additional sales.

Hotel Operations Management Digital logbook and task management for staff.

• Tracks guest requests, internal communication, and task delegation.

Loyalty Program Management Customizable loyalty programs and cards.

• Reward regular guests, encourage direct bookings, tailor offers based on loyalty status.

Analytics & Reporting Provides insights into guest data and campaign effectiveness.

• Real-time statistics, campaign tracking, marketing optimization.

Mobile Key Enables digital room access via smartphones.

• Ultra-secure, reduces costs, simplifies guest access.

Integrations & API Connects with PMS, booking engines, payment providers, and more.

• Open APIs, no extra cost for integrations, wide partner ecosystem.

Benefits

Enhanced Guest Experience Personalizes and streamlines every stage of the guest journey.

• Tailored communication and offers.
• Faster, more convenient check-in/out and service access.

Operational Efficiency Automates and centralizes hotel procedures.

• Reduces manual workload for staff.
• Accelerates administrative processes and request handling.

Increased Revenue Drives upselling and direct bookings.

• Automated, targeted upsell campaigns.
• Loyalty programs to encourage repeat business.

Data Security & Compliance Ensures guest data is protected and compliant.

• GDPR compliance, secure hosting in France, regular audits.

Comprehensive Support Dedicated account management and training.

• Multilingual support, online knowledge base, regular training sessions