Lost and found software for intelligent customer service

Transform your Lost & Found function into a streamlined, easy, and even enjoyable process. Lost items create headaches for staff and guests alike. Our Lost & Found software eliminates the pain by providing you with a fast and reliable way to enhance customer experience, build guest loyalty, and increase your return-to-owner rates.

Improve Your Customer Experience with Web Forms

Let guests report their lost items directly from your website. Visitors can enter their lost item information directly on your web form, which reduces the number of phone calls and staff hours to identify and document lost items.

Intelligent Item Identification

If an item is found, our system will match it to an item reported as lost. All matching items appear magically when you complete a Lost Claim form so you can find items in seconds.

Email or Print Receipts and/or Storage Tags

Eliminate the storage chaos and tag your found items easily. Ensure that the correct item goes to the proper owner.

Comprehensive Digital Records

Generate reports that provide a clear understanding of what you have in Lost & Found – what it is and how long it’s been there, so you know what to do with your unclaimed items.

Capture Signatures

Easily capture the signatures of your guests when returning their item using our integration with electronic signature pads from Topaz Systems.

Barcode Inventory-Enabled Lost and Found Software

Include barcodes on your storage receipts, allowing you to quickly scan items and release them to your guests.

Reporting & analytics

Easily generate reports from your Lost & Found module so that you can locate any item and its status at any time. Identify trends and relevant data to inform your internal processes and improve the efficiency of your Lost & Found function. Some examples of the reports and type of information you can retrieve from our system:

• Count of Lost Claims by Category
• Count of Found Items by Category
• Found Items Added Daily
• Lost Claims Added Daily
• Claimed Items Added Daily

Build web forms for your website

Easily generate reports from your Lost & Found module so that you can locate any item and its status at any time. Identify trends and relevant data to inform your internal processes and improve the efficiency of your Lost & Found function.

Item Status

Offer your guests the ability to check the status of their items whenever they want.

Configure Messages

Configure messages that are displayed to users when items are found or if there is still no identified match.

Responsive Forms

Forms are designed to be responsive and viewable on mobile devices and tablets.

Most comprehensive Guard Patrol mobile app

One-Click Lost Claim

Add a lost claim with one-click. Fill out the necessary fields and the system will immediately begin searching for the item.

See Matching Items

Easily see all items that match lost claims in one view to easily identify all items that have a corresponding item in inventory.

Claimant Details

Add claimant details to a lost item form, update the status, and immediately generate a receipt so that the happy guest can retrieve his or her item.

Export

Export lost claim, found items, and matching items data across the entire module.