Overview

INFOPRO’s Loans Management is a comprehensive, AI-enabled loan servicing platform designed to automate post-disbursement lifecycle tasks — repayment tracking, automated reminders, collection workflows, loan account servicing, and real-time operational insights. It integrates with core banking, credit decisioning, and risk modules to reduce manual effort, improve collection efficiency, and enable proactive credit risk management across retail and wholesale lending portfolios.

Features and Capabilities

• Repayment & Collections: Automated repayment tracking, scheduled reminders, payment reconciliation, and collection workflow automation to reduce delays and delinquencies.
• Loan Servicing Automation: End-to-end servicing (amendments, rescheduling, interest adjustments, fee posting) with configurable business rules.
• AI & Credit Decisioning: Embedded AI scorecards and behavioral scoring to support ongoing credit risk monitoring and portfolio health insights.
• Integration with Core Banking: Native integration hooks for core banking, loan origination, payments, and accounting modules for straight-through processing.
• Collection Automation & Segmentation: Automated segmentation of delinquent accounts, prioritized task allocation, and multi-channel collector workflows.
• Analytics & Reporting: Real-time dashboards, business performance analytics, and management reports to monitor NPLs, cashflows, and recovery metrics.
• Compliance & Risk Controls: AML/sanctions screening, audit trails, configurable controls for regulatory compliance, and Shariah-compliant workflows where required.
• User Experience & Channels: Customer notifications, agent portals, and integration for digital channels to support customer self-service and agent workflows.