LivePerson's Generative AI tools offer a comprehensive suite of solutions designed to enhance customer experience (CX) and optimize contact center operations. These tools leverage advanced AI technologies to orchestrate interactions between AI and human agents, large language models, and chatbots within a single conversation, driving better business outcomes through a safe and secure Generative AI system

Key Features

Generative Insights Allows users to ask natural language questions about conversation data, providing quick answers to complex queries.

• Instant analysis of conversation data
• Open-ended question capabilities

Bring Your Own LLM Enables integration of various large language models into the Conversational Cloud®.

• Support for OpenAI, Google, Meta, Cohere, and Anthropic models
• Enhanced control, compliance, and cost management

KnowledgeAI™ Transforms content from CRM, CMS, and documents into Generative AI-powered conversations.

• Seamless content ingestion
• Powers agent and consumer-facing Generative AI capabilities

Copilot Boosts agent productivity and customer satisfaction through AI-assisted interactions.

• Response summarization and recommendations
• Human oversight for review and approval

AI Agents Builds and launches AI agents for various contact center functions.

• Customizable deployment options
• Handles routing, information gathering, and FAQs

Benefits

Improved Operational Efficiency Streamlines customer interactions and reduces operational costs.

• Automated handling of common inquiries
• Reduced manual data analysis time

Enhanced Customer Experience Provides personalized and timely assistance across multiple channels.

• Seamless switching between AI and human agents
• Consistent, on-brand AI-powered conversations

Increased Agent Productivity Empowers agents with AI-driven tools and insights.

• Automated response suggestions and rewrites
• Reduced complexity and training costs