LivePerson's Conversational Intelligence suite is designed to enhance customer engagement by transforming conversational data into actionable insights. This suite leverages AI to improve customer understanding and drive business growth through efficient contact center operations.

Key Features

Generative Insights Generative Insights utilizes large language models (LLMs) to provide conversational insights, enhancing team performance with advanced AI technology.

• Delivers conversational insights
• Utilizes generative AI technology

Report Center The Report Center offers comprehensive reporting capabilities, allowing businesses to evaluate the performance of their conversational AI and human interactions across multiple channels.

• Provides out-of-the-box reporting
• Measures performance beyond chat transcripts

Analytics Studio Analytics Studio transforms phone calls and messaging conversations into actionable data, offering a deeper understanding of customer behaviors and preferences.

• Converts conversations into actionable data
• Enhances understanding of customer signals across channels

Benefits

Improved Customer Understanding The suite enhances the ability to understand customer intents and behaviors, leading to better customer service and satisfaction.

• Drives customer insights
• Improves customer experience

Cost Efficiency By automating and optimizing conversational processes, businesses can achieve significant cost savings.

• Reduces operational costs
• Increases efficiency through automation

Business Growth Harnessing conversational data helps in identifying growth opportunities and improving overall business performance.

• Identifies growth opportunities
• Enhances business performance