LivePerson's Conversational Cloud® is an advanced AI-powered platform designed to enhance customer engagement across voice and messaging channels. It leverages Generative AI and large language model (LLM) capabilities to drive better business outcomes, improve efficiency, and deliver personalized customer experiences.
Vendor
LivePerson
Company Website
LivePerson's Conversational Cloud® is an advanced AI-powered platform designed to enhance customer engagement across voice and messaging channels. It leverages Generative AI and large language model (LLM) capabilities to drive better business outcomes, improve efficiency, and deliver personalized customer experiences.
Key Features
Conversational AI and Automation Balances human agents with intelligent automations and AI across voice and messaging channels.
- Natural Language Understanding (NLU) and AI chatbot tools
- Seamless integration of human and AI interactions
Conversational Intelligence Provides deep insights from customer interactions to improve experiences.
- Analysis of voice and messaging data
- Understanding of customer wants and feelings
Agent and Supervisor Experience Empowers agents with AI-assisted tools for efficient customer service.
- AI response review and approval system
- Real-time context provision for agents
- Enhanced supervisor visibility
Communication Channels Enables multi-channel customer engagement.
- Support for SMS, WhatsApp, voice, and other key channels
- Seamless connection across preferred customer platforms
Open Platform Integrates with existing systems to streamline operations.
- Compatibility with CRM, marketing, and data platforms
- Personalization of customer interactions
- Breaking down of technology silos
Benefits
Improved Efficiency Boosts productivity and streamlines operations.
- 2x increase in employee efficiency
- 50% decrease in agent attrition rates
Enhanced Customer Satisfaction Delivers better customer experiences and engagement.
- 20% boost in customer satisfaction
- 10x increase in conversions compared to traditional digital methods
Advanced Automation Achieves high containment rates through AI-powered solutions.
- 90% automation containment rates
- Reduced workload on human agents
Data-Driven Insights Utilizes a vast dataset for accurate AI performance.
- Nearly 1 billion conversational interactions processed monthly
- Industry-leading AI accuracy