Liveops: Solving contact center problems differently.

Liveops delivers better CX with the right talent to augment your evolving needs.

What does Liveops do?

The Liveops platform offers scalable, on-demand experiences for enterprises and their customers. Powered by people, this tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences, which is great news for your bottom line.

Liveops contact center solutions.

• Inbound/Outbound voice
• Chat
• Email
• Text
• Back office solutions
• Post-Automation support

Liveops Delivers.

Talent who cares

Strengthening brand loyalty. Better talent means better experiences for your customers. The Liveops platform attracts entrepreneurial professionals with life experience that helps them connect with customers. Business-owners themselves, Liveops agents are motivated to deliver quality interactions, and answer calls when you need it most. Improved Voice of Customer (VoC) scores consistently prove that these meaningful connections strengthen your brand.

Flex to demand

Solving for peaks and valleys. Augmenting your contact center on a steady state with Liveops makes the unexpected easy. Complement your existing contact center model with a network of Liveops agents, distributed to meet call demand, whether it is slow or surging. Liveops agents are helpers and problem solvers. They love to dive in when the going gets tough, whether it be a holiday, weather event, pandemic or just a planned all-hands meeting. It’s what we do best.

Controlled costs

You’re in control. The Liveops platform is an efficient way to help enterprises keep overhead costs variable and lower your total cost of ownership for omnichannel contact center services. With the right agents available at the right time, you can say goodbye to paying for wasted agent idle time and hello to paying for agent productive time.

Speed to proficiency

Meet and exceed KPIs faster. Whether steady-state or ramping to unexpected surges, the Liveops platform meets your demand and expectations quickly. Liveops’ award-winning distance learning brings agents up to speed quickly, achieving quality goals about 25% faster than traditional programs.

Tech that connects

Simplifying the complex. Technology enables great experiences and we’re technically flexible. We can work with your technology, or a number of preferred tech partners to achieve your goals. Our team works with yours to ensure calls and data flow seamlessly between you, the Liveops platform and agents.