Vtiger Live Chats, powered by AI Chatbot, provides a real-time communication tool to engage website visitors, customers, and social media inquiries directly from the CRM. It streamlines lead capture by converting website visitors into qualified leads and offers support across platforms like WhatsApp, Facebook, Twitter, Instagram, and Telegram. The powerful chat console equips agents with comprehensive contact and interaction history, enabling informed decisions and the creation of deals or cases. Chat Insights offer metrics to track agent performance and improve responsiveness, while the AI Chatbot, leveraging Natural Language Query (NLQ), handles routine queries 24/7 by retrieving answers from a knowledge base, allowing human agents to focus on converting leads and complex issues.

Features & Benefits

• AI Chatbot Integration: Automates routine queries 24/7 using Natural Language Query (NLQ) and a knowledge base.
• Multi-Channel Support: Extends live chat capabilities to websites and social media platforms (WhatsApp, Facebook, Twitter, Instagram, Telegram).
• Lead Capture Widget: Easily embeddable widget turns website visitors into qualified leads by creating contact records.
• Powerful Chat Console: Central hub for agents displaying contact info, chat history, and enabling deal/case creation.
• Chat Insights & Reporting: Tracks agent performance with metrics like response time, missed chats, and ratings to improve responsiveness.