Ocelot Live Assistant is a real-time, AI-powered live chat and screen-sharing solution designed for higher education institutions. It enables students to connect directly with campus staff for individualized support, including complex advising and urgent inquiries. The platform blends AI-driven recommendations with human expertise, providing staff with real-time, context-aware suggestions and resources to ensure accurate, relevant responses. Students can seamlessly transition from automated chatbot interactions to live human assistance within the same conversation, with automatic routing to the most appropriate departmental expert. Additional features include secure file sharing, video chat, and screen sharing, all integrated to foster deeper student engagement and streamline support processes. Ocelot Live Assistant is built to maximize student engagement, reduce staff workload, and improve the quality and timeliness of student services.

Key Features

Direct Agent Connection Enables real-time, individualized student support.

• Students interact directly with live agents for complex or urgent needs
• Supports screen sharing and video chat for enhanced advising

AI-Assisted Responses Empowers staff with real-time, AI-driven recommendations.

• Staff receive suggested responses and resources based on student context
• Ensures accuracy and relevance in every interaction

Seamless Transition from Chatbot Smoothly moves students from automated to human support.

• Automated triage identifies student needs before routing to staff
• Single conversation thread for continuity and context

File Sharing and Collaboration Tools Facilitates secure document exchange and collaboration.

• Students and staff can share files directly within the chat
• Integrated video and screen sharing for deeper engagement

Cross-Departmental Routing Connects students to the right campus expert.

• Automatic routing to departmental specialists based on inquiry type
• Reduces handoff friction and improves resolution speed

Benefits

Improved Student Engagement Delivers personalized, timely support for better outcomes.

• Real-time human connection increases student satisfaction and retention
• Supports urgent and complex student needs effectively

Reduced Staff Workload AI and automation streamline support processes.

• AI suggestions speed up response times and reduce manual effort
• Centralized platform minimizes redundant tasks

Consistent, High-Quality Support Ensures accurate, compliant, and institution-specific responses.

• AI and human oversight maintain answer quality and compliance
• Seamless integration with campus systems for up-to-date information

Enhanced Collaboration Facilitates teamwork across departments.

• Easy transfer and routing to the best-suited staff member
• Shared tools for document and screen collaboration