Live Agent for MyChart

The future of healthcare requires bringing together Electronic Health Records (EHR) and contact centers to provide better patient experiences and lower costs.

A Live Agent solution that supports your patients in MyChart Some patients want to call – others want to do their own research – some want a quick chat with a live agent. Providing multiple options makes everyone happy.

Comprehensive Live Agent Dashboard with healthcare in Focus Our advanced features can help live agents handle hundreds of patient conversations every day.

Unmatched Control and Real-Time Insights with Supervisor & Admin Desktop! Active supervisor views, historical reporting, and administrative controls to define your deployment.

Features

• Real-Time Patient Support: Connects patients with live agents instantly for faster issue resolution.
• AI-Powered Assistance: Automates routine tasks and provides intelligent suggestions to agents.
• Secure Communication: Ensures HIPAA-compliant interactions for patient data protection.
• Omnichannel Integration: Supports chat, voice, and digital channels for consistent engagement.
• Workflow Automation: Reduces manual effort by automating appointment scheduling and follow-ups.