List Management Services (LMS) is an advanced data processing product from TCN that serves as a key integration point for data flowing into and out of contact centers. It enables real-time interaction with data, automates list preparation and scheduling, and ensures compliance with communication regulations. LMS simplifies complex workflows and reduces manual effort, saving time and minimizing errors.

Features

• Centralized Data Processing: Process all data files in one place—filter, scrub, sort, and enrich data with ease.
• Automation of Complex Workflows: Automate even the most complex tasks, eliminating manual updates and reducing errors.
• Real-Time Data Interaction: Customize and interact with data in real time using unlimited configurations.
• Classifier Templates: Use templates to classify and organize data efficiently.
• Skiptracing & File Modifications: Modify files and apply skiptracing to improve contact accuracy.
• Compliance Tools: Scrub contact lists against time restrictions and consent rules to ensure regulatory compliance.
• Data Explorer Tool: View record counts, file formats, and real-time outputs for complete data visibility.
• Consent Management: Keep consumer data current and ensure agents contact individuals only when permitted.
• Preview Capabilities: Preview data before execution to reduce errors and improve consistency.

Benefits

• Save Time: Automates daily data transfers and list preparation, eliminating manual tasks.
• Save Money: Reduces the need for dedicated IT staff or manual data handling.
• Ensure Compliance: Built-in tools help maintain adherence to regulations like TCPA.
• Improve Accuracy: Reduces errors through automation and preview features.
• Boost Efficiency: Streamlines business processes with a simple user interface.
• Enhance Data Visibility: Provides a complete view of data collections and formats.