LifetimeService is a digital policy servicing solution designed for life and annuity carriers to enhance policyholder engagement and reduce operational costs. It provides policyholders with comprehensive self-service options, allowing them to manage their policies easily through any channel. Key functionalities include updating contact information, managing beneficiaries, checking policy performance, and making payments or withdrawals. The platform seamlessly integrates with existing backend systems to surface crucial policy data, thereby reducing the need for manual forms and faxes.

By enabling policyholders to take control of their policy management, LifetimeService helps carriers avoid policy lapses and missed payments, ensures data accuracy, and significantly lowers operational expenses related to agent servicing. This leads to an improved customer experience and higher Net Promoter Scores. When combined with LifetimeAGENT, it further empowers agents to guide policyholders through their entire journey, fostering trust and confidence.

Features & Benefits

• Policyholder Self-Service: Enables policyholders to update contact info, manage beneficiaries, check cash value, and make payments/withdrawals.
• Configurable Experience: Highly configurable to match brand identity, backend data, and functional requirements.
• Reduced Operational Costs: Minimizes call center workload and agent servicing requests.
• Improved Data Accuracy & Coverage: Ensures policy data and coverage details are up-to-date.
• Enhanced Customer Experience: Increases customer satisfaction and Net Promoter Scores.