Lemon Player is a software adoption solution designed to support users directly within their web applications. It integrates an AI-powered chatbot that answers user questions instantly by scanning multiple content sources and can launch automated guides. The platform allows creation of unlimited step-by-step interactive guides to train users within their tools, significantly reducing support and training costs. Push notifications deliver timely, targeted messages to users, while context-sensitive tooltips help reduce errors and improve data quality by providing helpful hints at the point of use. Lemon Player supports manual or automatic guide launching and offers extensive customization and segmentation options to target the right users with the right content. It is compatible with all web software and helps organizations increase user autonomy and reduce incident tickets.

Key Features

AI Chatbot An intelligent assistant that answers user questions instantly and launches guides automatically.

• Searches multiple sources, including articles and PDFs
• Provides personalized summaries
• Available 24/7 to reduce support tickets

Interactive Guides Create unlimited step-by-step guides integrated directly into users’ software tools.

• Supports 2 to 50 steps per guide
• Manual or automatic launch options
• Guides cover entire business processes

Push Notifications Send targeted, timely messages directly within user applications.

• Customizable display frequency
• Audience segmentation for precise targeting
• Helps communicate updates, tips, and reminders

Context-Sensitive Tooltips Provide helpful information and tips when users hover over interface elements.

• Reduces user errors and improves data entry quality
• Validators check input quality in real time
• Increases user satisfaction and decision-making quality

Integration and Compatibility Works with all web-based software and adapts to custom tools.

• Supports direct integration or browser extension deployment
• Compatible with platforms like Workday, Office 365, and Cornerstone

Benefits

Reduced Support and Training Costs Significantly lowers the need for helpdesk tickets and face-to-face training.

• Up to 50% reduction in support costs
• Up to 70% reduction in training costs
• 80% reduction in incident tickets reported by clients

Increased User Productivity and Autonomy Users get real-time help exactly when needed, improving efficiency.

• Instant answers to questions
• Step-by-step guidance reduces learning time
• Personalized content enhances user engagement

Improved Data Quality and Process Compliance Tooltips and validators help prevent errors at the source.

• Reduces error-related costs
• Supports strategic decision-making with better data
• Enhances overall user satisfaction