ServiceNow Legal Service Delivery is a comprehensive SaaS solution designed to modernize and streamline legal operations. It provides a unified platform for managing legal requests, matters, contracts, and investigations, enabling legal teams to work more efficiently and effectively. By automating routine tasks and providing intuitive self-service options, Legal Service Delivery helps organizations reduce risk, improve productivity, and accelerate business outcomes.

Key Features

Legal Request Management Streamline the process of handling legal inquiries and tasks

• Intuitive portal for employees to submit legal requests
• Automated assignment to appropriate legal teams

Legal Matter Management Efficiently track and manage ongoing legal matters

• Centralized system for managing cases without spreadsheets
• Real-time updates and collaboration tools

Practice Apps Digitize complex legal processes

• Configurable digital workflows for various practice areas
• Out-of-the-box solutions based on industry best practices

Legal Contracts Optimize contract management processes

• Automated contract workflows to improve efficiency
• Risk reduction through standardized procedures

Benefits

Increased Efficiency Streamline legal operations and boost productivity

• Automated workflows replace time-consuming email tasks
• Concurrent handling of multiple requests and matters

Enhanced Service Delivery Improve accessibility and responsiveness of legal services

• Self-service portal for common legal requests
• Virtual agents for automated responses to frequent questions

Data-Driven Decision Making Leverage insights for better legal operations management

• Real-time reporting and dashboards
• Anticipate legal service demand and drive continuous improvement