Full-Spectrum Assistance

From creation to resolution, streamline your customer support journey with our Service CRM’s end-to-end ticket management.

Unified Omnichannel Customer Support

• Unified Channel Listing
• Native Chat Support
• Integrated Telephony
• Multi-channel Query Capture
• Social Media Helpdesk

Simplified Customer Service

• Customer 360
• Ticket Enrichment
• Customer Interaction History
• Bring Your Own Integration

Automated Workflows

• Intelligent Ticket Routing
• Multi-level Escalation
• Customer Notifications
• Dynamic Agent Allocation

Improved Team Collaboration

• Internal Notes
• Child Tickets
• Group Assignments
• Team Analytics

Features

Integrated Call Handling & Ticket Centralization

• Access tickets from email, telephony, portals and more in one place.
• Configure custom inbound call flows for effective issue prioritization and resolution.
• Seamlessly verify customers based on phone numbers or email IDs. Seamless Ticket Resolution
• Display comprehensive timelines of all ticketing activities for seamless collaboration.
• Utilize threaded emails for swift, contextual, and traceable issue resolution. Advanced Analytics and Dashboard
• Access detailed reports, offering insights into ticket metrics, SLA metrics, time-based metrics, and agent productivity.
• Tailor dashboard views to different user roles, providing intuitive widgets for time stats, SLA stats, and ticket categorization. Customized Sales Opportunities
• Leverage real time insights from support interactions to pinpoint upsell and cross-sell opportunities.
• Tailor sales pitches and lead nurturing efforts for personalised targeting. Unified Customer Profile
• Integrate sales, marketing, and support interactions for a dynamic customer snapshot.
• Utilize comprehensive profiles for personalized support, enhancing satisfaction without redundancy.
• Eliminate data silos, empowering agents for informed and swift support.