Overview

Evalueserve's KYC Managed Services offer a comprehensive solution for financial institutions seeking efficient and scalable Know Your Customer (KYC) processes. By integrating human expertise with advanced technology, these services streamline client onboarding, identity verification, and compliance management. The platform leverages automation to enhance data processing and analysis, ensuring accurate risk assessments and adherence to regulatory standards.

Features and Capabilities

• Tailored Solutions:
  • Scope Definition: Establishes a focused approach by defining specific areas of attention.
  • Policy Ingestion: Incorporates bank-specific policies and operational requirements into the solution.
  • File Remediation: Consolidates results for analyst review, reconciling them against policies and identification standards.
  • Data Validation and Analytics: Evaluates cases against previous ratings and current policies, utilizing data analytics to identify patterns and enable self-training.
• Comprehensive Data Management:
  • Ad Hoc Sanctions Search Tool: Integrates multiple external data sources into a single search, providing reliable information access.
  • Customer Data Cleansing: Enhances data quality and accessibility through aggregation, harmonization, and deduplication.
  • Integrated Customer Risk Dashboard: Aggregates all customer data points, tracking them over time for quick risk identification.
  • Access Control: Ensures sensitive information security and monitors user actions within the platform.
• Advanced AI Integration:
  • Sentiment Analysis: Employs natural language processing to analyze internal and external data, swiftly building accurate risk profiles.
  • Fuzzy Matching: Identifies specific words and phrases, even if text is misspelled or incomplete.
  • Customer File Flagging: Sends alerts when files are incomplete based on customer identification program standards, prompting quick responses.
  • Continuous Improvement: Regularly identifies opportunities for enhancement through rapid prototyping and modular implementation.
• Expertise and Scalability:
  • Certified Professionals: Employs skilled risk professionals holding certifications such as FRM, PRM, ORM, CRCP, and CAMS.
  • Multilingual Teams: Supports over 25 languages to facilitate in-country research and analysis.
  • In-House Training: Provides experienced and certified experts to handle time-consuming and repetitive tasks.
  • Adaptability: Adjusts to manage fluctuations in demand, ensuring consistent service quality.
  • Secure Operations Centers: Operates in accredited ISO-certified facilities that meet stringent physical and technical requirements.