Take automation to the next level. Integrate Kurmi with your ServiceNow instance to delegate routine UC tasks, resolve tickets faster, and reduce errors. Out-of-the-box integration now available in the ServiceNow store—or build a custom integration using the Kurmi API.
Vendor
Kurmi Software
Company Website
Overview
Kurmi Software integrates seamlessly with ServiceNow to automate and modernize telecom service management within ITSM environments. It connects telecom network operations with ServiceNow’s platform, enabling end-to-end workflows from service requests to provisioning and incident handling. This solution supports complex, multi-vendor telecom environments with real-time data synchronization and full lifecycle management. By unifying IT and telecom operations, Kurmi reduces manual tasks, accelerates service delivery, and improves operational efficiency while ensuring security and customizable workflows.
Features and Capabilities
- Native ServiceNow integration: Manage telecom services directly within ServiceNow’s ITSM interface.
- Automated provisioning: Lifecycle automation for activation, changes, and deactivation of telecom services.
- Unified service requests: Telecom requests submitted and tracked via ServiceNow’s Service Catalog and Incident Management.
- Real-time synchronization: Continuous updates of telecom inventory and configurations between Kurmi and ServiceNow.
- Multi-vendor support: Handles diverse telecom technologies and vendors in complex networks.
- Full lifecycle management: Tracks telecom services from request through decommissioning with audit trails.
- Role-based access control: Secure operations with granular permissions within ServiceNow.
- Customizable workflows: Define telecom-specific approvals and automation rules.
- Increased efficiency: Automation reduces errors and speeds up service delivery.
- Reporting and analytics: Dashboards for service performance, usage, incidents, and compliance.
- Embedded UI: Telecom management accessible in ServiceNow’s native user interface.
- Scalable for enterprises: Supports large volumes of telecom services without performance loss.
- Incident and problem management support: Integrated telecom incident resolution.
- Compliance tracking: Logs all telecom changes and actions for audits.
- OSS/BSS integration: Connects to external operational and business support systems.