Overview

Kurmi Provisioning Suite for MSPs is a leading Unified Communications (UC) management and provisioning automation platform tailored for the complex needs of Managed Service Providers. It enables MSPs to efficiently manage and automate the full lifecycle of their clients' UC environments, from initial data collection and setup configuration to ongoing user management. With a flexible, multi-tenant architecture, Kurmi allows for discrete, dedicated instances per client, supporting deployments across various countries. The platform's open architecture, combined with its low-code tools based on JavaScript, empowers service providers to create customized and automated IT administration processes for UC applications. By integrating with leading UC and collaboration providers, Kurmi ensures streamlined operations, reduced operational costs, and enhanced customer satisfaction for MSPs.

Features and Capabilities

• Multi-Tenant Architecture: Deploy discrete, dedicated instances per client, with the flexibility to host in different countries, ensuring data sovereignty and compliance.
• Configurable Service Factory™: Utilize low-code tools based on JavaScript to create customized and automated IT administration processes for UC applications, enhancing operational efficiency.
• High Scalability: Manage hundreds of global customers and millions of end-users, accommodating the growth and expansion needs of MSPs.
• Open Architecture: Integrate seamlessly with ITSM, HR systems, analytics tools, and other architectures through open APIs and SDK connectors, promoting interoperability.
• Lifecycle Automation: Automate the entire lifecycle of clients' UC environments, from data discovery and collection to setup configuration and user management, reducing manual intervention.
• White-Labeling Capabilities: Customize and brand the platform to create differentiated product offerings, providing a dedicated management portal for each tenant.
• Advanced UC Automation: Automate MACD (moves, adds, changes, and deletes) workflows and processes, saving time and reducing the risk of human error.
• Integration with Leading UC Providers: Support for Cisco (including Webex Suite, Unified Communications Suite, Contact Center, and Hosted Collaboration Solution), Microsoft (Teams and Teams Phone, Skype for Business), Avaya (Aura, Call Center Elite), Zoom, ServiceNow, and SBCs.
• Zero-Touch Provisioning: Connect to customers' directories (LDAP) to achieve standardized and repeatable provisioning processes without manual input.
• Dedicated Management Portals: Provide each tenant with a dedicated portal, enhancing client autonomy and satisfaction.