Overview

Kurmi Provisioning Suite for Managed Service Providers (MSPs) is a comprehensive platform designed to streamline and automate the management of Unified Communications (UC) and UC-as-a-Service (UCaaS) infrastructures. It enables MSPs to efficiently handle the entire customer lifecycle—from initial setup to ongoing management—through a single, unified interface. By offering robust multi-tenant capabilities, Kurmi allows service providers to manage multiple customer instances seamlessly, enhancing operational efficiency and reducing administrative overhead.

Features and Capabilities

• End-to-End Lifecycle Automation: Automates customer lifecycle from initial data collection and setup configuration to user management, ensuring a streamlined process.
• Simplified Onboarding: Facilitates quick client and user onboarding through a centralized control point, allowing for easy upgrades between service packages.
• Delegated Administration: Provides the ability to delegate routine tasks to helpdesk or customer administrators via a customizable, white-labeled self-service portal.
• Multi-Tenant Architecture: Supports dedicated databases for each customer or hosts multiple customers across various sites or countries, offering flexibility in deployment.
• Automated Provisioning Templates: Enables the creation of provisioning templates for different client profiles, including system administrators, service providers, resellers, companies, or departments.
• Customizable Service Packages: Allows integration of proprietary or third-party applications and the design of service packages using a built-in graphical editor.
• Scalability: Designed to scale with business growth, supporting multi-vendor UC architectures and accommodating expanding customer bases.