Overview

Kurmi Software offers a robust Unified Communications (UC) management platform tailored for the healthcare industry. Recognizing the complexities inherent in healthcare communications—ranging from legacy systems and regulatory compliance to high staff turnover—Kurmi's solution aims to streamline and automate UC administrative tasks. By providing a centralized platform, it ensures seamless access to collaboration tools across clinics, hospitals, business offices, and contact centers. This not only enhances operational efficiency but also supports the delivery of better patient outcomes by ensuring that healthcare professionals have reliable and secure communication channels.

Features and Capabilities

• Centralized Management: Unify UC management on a single user-friendly interface, centralizing control of tasks like user onboarding and offboarding.
• Automation of Routine Tasks: Automate moves, adds, changes, and deletions (MACDs) to reduce manual workload and minimize errors.
• Role-Based Access Control (RBAC): Implement RBAC to delegate routine tasks to service desks or employees, ensuring appropriate access levels and enhancing security.
• Seamless Integration: Integrate effortlessly with third-party applications such as ServiceNow, Active Directory, HR systems, ITSM tools, and internal reporting tools.
• Support for Hybrid Environments: Manage both on-premises and cloud-based UC platforms, facilitating smooth migrations and hybrid deployments.
• User Templates: Utilize predefined templates for different user profiles (e.g., doctors, administrative staff, patients) to streamline provisioning and ensure consistency.
• Security and Compliance: Maintain patient and data security through secure management of MACD processes, aligning with healthcare regulations.
• Scalability: Designed to support organizations ranging from 1,000 to over 100,000 users, ensuring scalability as healthcare institutions grow.
• Built-in Connectors: Access over 20 built-in connectors for leading UC and collaboration providers, enabling unified management across diverse systems.